Why Agentic AI is the Future of Hyper-Personalisation in Customer Experience
As hyper-personalisation becomes table stakes, the companies that do it better—contextually, ethically, and intelligently—will define the future of customer engagement.
Kunal Sanghvi is the Chief Strategy and Transformation Officer, HDFC Securities. Earlier, he was serving as the CFO of the company and was elevated in March 2025.
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